Frequently Asked Questions
Everything you need to know about shopping with Nicola Ross Naas.
What is your return policy for online orders?
We offer a 14-day return policy for items purchased online. Products must be returned in their original condition, unworn, with all tags attached and accompanied by the original receipt.
How long does shipping take and what are the costs?
We offer nationwide and international shipping. Standard delivery within Ireland typically takes 2-4 business days. Shipping costs are calculated at checkout based on your location and order size.
Do I need an appointment to visit your boutique in Naas?
While walk-ins are welcome for general browsing, we highly recommend booking an appointment for Mother of the Bride/Groom or Occasion Wear to ensure you receive personalized styling assistance.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. We also offer secure checkout options via PayPal and integrated 'Buy Now, Pay Later' services where available.
How do I know what size to order?
Each brand we carry may fit differently. We provide a comprehensive size guide on our website, and our stylists are available via phone or email to provide specific measurements and fit advice for any garment.
Can I track my order once it has been dispatched?
Yes, once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.